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Extended Returns Until January 8th 30-day money-back guarantee

Free shipping over 100€ in EU & 125$ in the US

Delivery and returns

Delivery

Free Shipping Thresholds:

  • Denmark: Orders over 800 DKK
  • Norway: Orders over 1000 NOK
  • EU: Orders over 100 EUR
  • USA: Orders over 125 USD
  • UK: Orders over 100EUR
  • Switzerland: Orders over 150 EUR

Shipping Costs:

  • Sweden: 6 EUR with Bring
  • Germany: From 8 EUR with Standard Shipping
  • Finland: 11 EUR with Bring
  • Netherlands: From 8 EUR with Standard Shipping
  • United States: From 13 EUR with Standard Shipping
  • UK: 8 EUR with Standard Shipping
  • Switzerland: 10 EUR with Standard Shipping
  • Other EU Countries: 13 EUR with GLS
  • Rest of the World (Non-EU): 33 EUR with Standard Shipping

Delivery time: 

  • World Wide Delivery - 3-7 days

 

Important information:
Duty-free delivery inside the EU and Norway. Please note that import duties may apply on orders outside the EU, which are the responsibility of the customer to cover. 

We do not ship to war-torn countries.

 

Return inside the EU & Norway

Return using a few steps

Exercere gives you the right to a 30-day return from the date you placed your order.

Return conditions - Read this before returning

We will not take your package back if:

  1. The goods do not appear as new
  2. The return period of 30 days has been exceeded
  3. The goods are not properly packed.
  4. The goods have been given perfume, make-up, exposed to the smell of smoke.
  5. Hangtags or tags have been removed/damaged.

In the case of returning goods, the customer pays for all postage. As a customer, you assume the transport risk in the event of a return.

Customers from Sweden, Germany & Finland can use our return portal here. 

In order to return please contact us at contact@exercere.com
 

Return outside the EU

Customers outside the EU must arrange the return themselves.


Please include a note with your order number in the package and send it to the following address:

Exercere ApS
Gammelager 1,
2605 Brøndby
Denmark

Please note that we only accept direct deliveries and not packages sent to a pickup point. It is the customer's responsibility to ensure the package is sent correctly to us. The customer is responsible for covering the return shipping costs.

 

Complaint

If you have a product with a manufacturing defect or want to advertise a product, you must send an email with pictures to contact@exercere.com

You will then be informed of any further progress in connection with your complaint.

Return costs

Denmark

Return label costs EUR 6 and can be purchased through our return portal here: https://exercere.com/pages/return-portal

 

Sweden

Price: 8 EUR.

In order to return please use return portal: https://exercere.com/pages/return-portal

 

Germany

Price: 10 EUR.

In order to return please use return portal: https://exercere.com/pages/return-portal

 

Norway

Price: 7 EUR

In order to return please contact us at contact@exercere.com

 

EU

Price: EUR 10.

In order to return please contact us at contact@exercere.com

 

EU (Cyprus, Faroe Islands, Greece, Greenland, Iceland, Malta)

Price: EUR 20.

In order to return please contact us at contact@exercere.com

 

Rest of the world

You must arrange your own return. 

 

 

Questions about returns?

Send us an email contact@exercere.com

 

Free shipping within the EU: Orders over 100 EUR
Free duty-free shipping to Norway: Orders over 1000 NOK
Free shipping to the USA: Orders over 125 USD

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